my LG refrigerator with model no GC-131S is not cooling again, i traveled for about two months, on returning and trying to use the refrigerator i discovered the light came up but it was not cooling, i adjusted the temperature knob still there was no change, please what can i do to solve this problem. Do lights come ON in the fridge compartment? Let’s see where the parts are located and how we can fix the problems. Need help We've tried several things and nothing has worked. Looking up my original purchase receipt from 2016, I discovered that I had purchased the five-year coverage plan through Lowe's, and had the LG process not worked so smoothly, I would have engaged that option. In other words, its not pumping freon along the sealed system. Feb 21, 2018 : Same Problem NEW by: Mitch I have a 2 year old LG 3 drawer model that is doing the same thing. If the start relay does not have continuity between the run … Will be grateful to be guided in the right direction on what is the likely issue – should we be asking LG to replace the fridge? Hi Eugene. Replaced condenser fan about 3 days ago and put additional clamp on fan/motor shaft to prevent slippage but still have intermittent problem which I can only solve by a combination of flipping the circuit breaker off for 5-10 minutes and then pressing the temperature control switch until it cycles through the lights on/off sequence (this unit has the-I think utterly insane-demo sequence control). Your site is really informative. Always check to be sure that the power is off before you work on anything that uses power. 09/16/2018 by John. If you need to replace the fan motor be sure that you unplugged the power cord and disconnect the water line if necessary. It is where you store all of your perishable food items before you prepare your meals. In other words, its not pumping freon along the sealed system. Please advise what temperature the Freezer & Refrigerator should be set on (F & C) and what other trouble shooting can I do before calling a repair man to see if Control panel needs replaced (part cost?) Hi Eugene, my LG LFXC24726S/02 is not cooling in the fridge. A class action lawsuit alleges there is a “latent defect" with LG linear compressors which causes them to prematurely fail. The tiny flap breaks and it will NOT set a fault code. Excellent video! Any idea as to cause. Browse articles about LG product repair information, installation guides, troubleshooting, how-to-use and other useful tips for your LG appliances and devices. I have a LG LFXC24726S refrigerator I purchased that’s just over two years old. Its a compressor or restricted sealed system issue. Move the refrigerator to a position that will allow you to open the back access panels. The key to the LG refrigerator cooling system is the circulation of cool air. I unplugged it last night for several minutes, then plugged it in again, but still no cooling. LG site suggests unplugging the fridge for 2 minutes to reset and plugging it back in. Lsxs26326s. If there is only one evaporator, you’ll find it in the freezer side. Nothing worked. Click here to add your own comments. ©2021 howtofixit.net is a participant in the Amazon Services LLC Associates Program, An affiliate advertising program designed to provide a means for website owners to earn advertising fees by advertising and linking to Amazon.com and any other website that may be affiliated with Amazon service LLC associates program. First, check to be sure that the fan is turning freely and free of any debris. What to do when your LG fridge stops cooling, but the light's still on? One of the most common issues with the refrigerators is that they do not cool properly, or at all. It works in conjunction with the compressor unit of the refrigerator and if it is not working properly or not working at all it will prevent the compressor unit from working properly or not at all. Both Fridge and Freezer are not cooling. Control board not initiating defrost cycle. Should i unplug until repaired, Louise E - Any idea what might be wrong? The start relay should be replaced if defective. -18C freezer, +3C fridge. Is your fridge not cooling at all or cooling, but not enough? If your LG refrigerator won’t stay cool despite being plugged in, here are a few things to check. Fridge not as cold as temperature selected. I have an LG Refrigerator LFXS29636B model and it has stopped cooling. Not Cooling - Refrigerator. The most important part of the refrigerator’s cooling system is the condensing coils. Cause 1: Condenser Coils are Dirty If the refrigerator is not cold enough, the condenser coils may be dirty. If it is running, but not cooling, then you have a failed compressor. The condenser is where the refrigerant is contained and the coolant is circulated inside the coils. If the refrigerator is not cold enough the condenser coils may be dirty. The compressor seems to run (makes very soft sound), fan is working, coils were somewhat dirty (I cleaned them but it did not help). Please advise. If the fan will not turn you are likely dealing with a bad evaporator fan motor. The mechanic simply said oh this is normal, which we all know is not. So I have an LG LFX28968ST Model. I have cleaned the coils and unplugged/plugged back in after 1 min so system can reset. Once you get the replacement part installed and button everything back up and reconnect the water line (if you disconnected it) and plug the unit back in and test it out. When the fan malfunctions, the cold air can not move around the unit as intended, leading to a fridge that is not cooling properly. The panic of wondering how long you have before you have to throw your food out is enough to drive most people insane. if compressor is running but not cooling, it can be 1. The fridge is just over a year old, LG-GT-B4387PZ, and the LG mechanic has come once and cleaned the ice out – which had also formed on the cooling coils of the freezer. The term “No-Cooling Event” in this Notice of Proposed Class Action Settlement means any event when your LG Refrigerator failed to maintain temperature levels necessary to preserve food, beverages, medicine, or other perishables. Unplugged and let sit a few hours plugged back in and still nothing. Is this a faulty connection, a bad switch, or something else (I am assuming it isn’t two bad fans)? We've tried several things and nothing has worked. I am hoping to find a fix like this for my fridge too. I have a New LG fridge model LRFXS2503S that is less than a year (a few months) Ice maker no longer making ice. If the compressor itself is defective, a licensed professional will need to replace it. Check the defrost system, cooling fans, and cooling controls first. Feel free to ask if you have any questions. Compressor & Cooling Fan both running. There are several other components which are more likely to be defective if the compressor doesn't work, so check the above issues first. The temperature control board provides the voltage to the fan motors and compressor. As i know, LG should provide 10 years warranty for their compressors. I’ve removed the model/serial number sticker that was inside the fridge.. so apparently i dont have the serial number anymore (dnt ask me why i removed it.. i really dont even know) i have unplugged the fridge too.. nothing is working. Most of this information is also on the LG refrigerator not cooling wiki; you might check there for updates as well. Can you confirm that compressor is running? I did this and the compressor is working, the freezer is getting cold, but not the fridge. So, if you notice that the temperature inside the refrigerator is not maintaining the temperature that you selected, it is possible that there is something wrong with the condenser unit or maybe the coils are dirty. Terms — Not Cooling - Refrigerator. Thank you for this Mayer. It has just been 3 months since the mechanic cleaned all that ice out – which was weird there was so much to begin with. I should add that at times the new fan is slow to start when I open the freezer door. This is the fourth time I had experienced major problems with this frig. Tech at LG said to unplug the unit and do not open door for 4 hours–plug back in. Wow, never even heard about this issue, that when open left door it trips the breaker. On the control panel, there was a couple of letters next to freezer and the frig. The last time was about 3 weeks ago, where nothing was working. A quick way to check it for operation is to turn the knob and if it clicks the thermostat it likely working. Exessive frost in the freezer and touchpad button not properly responsive? You need to check the temperature in your fridge compartment. I called a repairman familiar with this product and he said 99% of the time it’s a failed compressor. Washing Machine Making Loud Banging Noise On The Spin Cycle? The more food that is in the unit, the hotter the ambient temperature of the room or the more the unit is opened and closed, the cooler that the unit should be set. Hi Ricco, take a look at the freezer back panel. Check with LG first and then call technician. If both Freezer and Fridge are not cooling, the problem could be in any of the parts. If everything looks good you should test the motor for continuity with a multimeter. here is how it look like. I have an LG linear. Its INVERTER LINEAR COMPRESSOR Failure. The thermostat will be located at the bottom of the unit and will be easy to find. If it's faulty, replace it. These new generations of compressors on LG refrigerators didn’t prove themself as reliable. Any idea???? LG refrig been diagnosed with sealed unit failure, fan still running but not cooling . Any idea where to start. Will see if it dumps & refills in next couple of hours. If the refrigerator still does not get cold enough, the temperature control thermostat might be faulty. Tried to reset by unplugging for 1 min. Next, the start relay may be faulty. The start capacitor serves as a battery to give the compressor a little boost during startup. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. Be sure to unplug the unit from the wall and disconnect the water line if you need to move it too far. The freezer may still get cold. It's as if it's stuck on defrost. The evaporator fan motor circulates the cold air from the coils thru the compartment. There never was an ice build up. Is it compressor issue? Was this answer helpful? Comments for LG LMX25964 not cold enough? It’s not cooling enough. LG model fridge LMXS30776, fridge and freezer not cooling, called lg they said its stuck in defrost mode to reset. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). Every refrigerator has a set of coils called and evaporator. 5 Most common Lg Refrigerator Ice Maker Problems - DIY Appliance Repairs, Home Repair Tips and Tricks, Why is Fridge Compressor Running But Not Cooling? I read your response in another post and have checked both fans. I’m in Canada and I can read here and through my investigations that my model seems to be one of the ones with the compressor issue. After getting the new part, replace it and button everything back up and plug the unit in and reconnect the water line if it was disconnected. Yes, the compressor most likely failed. If the thermostat is bad, you should contact LG and order a replacement part for your model refrigerator. First, buy 2 fridge thermometer from Homedepot to know what is the actual temp is, in both compartments. I have an LG and the fridge is working fine but the freezer is thawed out.but oddly their is still ice in door? Learn how to use, update, maintain and troubleshoot your LG devices and appliances. If your LG fridge is still under warranty, your first step is always to call a repairperson. All lights should work but the compressor will not turn on and therefore the refrigerator or freezer will not be cool, cold, or frozen. Lights and front panel work. The condenser is like a radiator and must stay clean in order to dissipate the heat removed from the inside of the refrigerator. If the cooling system fans and compressor are running, but the refrigerator or freezer is not cooling correctly, check for an airflow or defrost system problem. Contact LG and ask about 10 years warranty. Do you know if LG Canada is dealing with the issue? Freezer seems to be working fine. I have an LG Refrigerator/Freezer and the freezer is building up a lot of frost. This payment is in lieu of payment for unsuccessful repairs and/or delayed repairs. The condenser coils are clean, and the freezer has completely defrosted. Defrost thermostat malfunction 2. LG modelFXS24623S Open left door and it trips the circuit breaker. Intermittent condenser fan issues, especially when the ambient temperature is above 75 F or if items were not carefully placed in freezer so as to avoid contact with fan wall. Unit otherwise provides stable cooling when fan works correctly, though it can take a while for the compressor to kick in after the initial “clicks”. There may be more than one evaporator fan motor(s) depending on the model and evaporator locations. The problem can be: Compressor failed or there is a leak in the sealed system. You there is an indication that the windings are the problem you will need to contact LG and get a new evaporator fan motor or BUY HERE. My LG inverter linear fridge regularly has condensation and freezing in the freezer section. Hi Eugene, I habe a LG lfxs32766s refrigerator, that is not cooling either the fridge or freezer, the compressor seems o be running, when I opened up the back panel of the freezer it started frosting the coils. The condenser fan motor is located underneath the refrigerator near the back. If you suspect that airflow is being reduced or non-existant, the possibility is the fan blades are obstructed or the fan motor is faulty. LG refrigerators have recommended default temperature settings (Refrigerator: 37°F, Freezer: 0°F). However, to be sure you will want to test it for continuity as you turn the knob. I cleaned the coils and dust around the fan as it was fairly dusty. But the freezer is working. Check to see if the compressor is running normally. Is there a sure fire test that I can do to determine if it is the compressor failing?Thanks. The chances are your refrigerator is not cooling or not cold. Unfortunately, there will come a time when something goes wrong and you notice that the interior temperature is not staying where it is supposed to. 6 hours later still no difference, looking … Thanks. Tks again. Save my name, email, and website in this browser for the next time I comment. That frost or ice, blocking airflow into the fridge compartment. Get Help OnlineOur Technicians Are Always Online and Ready To Help You“How To Fix Your Broken Appliance”. If you have evaporator coils frosted over in the freezer, then Defrost thermal fuse blown or defrost heater.. As long you have a freezer works fine, but fridge compartment is not. Let me know what you think, thanks. Gain access to the back of the refrigerator to get at the evaporator motor. The fan next to it is running also. This was all covered under the newly-announced (in March 2019) LG refrigerator cooling system warranty extension from one year to five years. My fridge completely stopped working out of nowhere.. my husband and i pulled it out and tried the reset button on the back.. nothing was blinking.. compressor seems to be running and freezer seems to get air every now and then… the fans in the fridge and freezer are both running… that doesnt seem to be the issue..it isnt making ice either.. just concerned since food is going bad. Could it be something more/less than this? Before you attempt more complex repairs, try these simple fixes if your refrigerator is not cooling and if your freezer is not working: Be sure the fridge is plugged in and getting power. It has stopped cooling and freezing. But the good thing is, most of these LG compressors has 10 years warranty. Call LG and ask for 10 years warranty. Comments: Hello Mayer, thanks for your response. If your refrigerator seems to be running but not cooling at all, most likely LG famous linear technology compressor is shot or there is a refrigerant leak somewhere in a sealed system (compressor, evaporator, condenser). To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). The compressor was replaced 5 days ago on Friday 1/4/2019. I have the same issue. I’ve unplugged it - Answered by a verified Appliance Technician Dirty condensing coils LG Refrigerator is Not Cooling. Make certain that the temperatures for both the freezer and refrigerator compartments are set properly. I have an LG 3 door refrigerator that stopped working completely. Always check the fan to be sure that it is spinning freely and not bound up with debris. But from my experience these Linear Compressors failing quite often and as i know LG provides 10years warranty no them. In some instances, it could be that there is ice stuck in the fan blades. To determine if the start relay is defective, use a multimeter to test it for continuity between the run and start terminal sockets. The temp is set for 40 degrees-frig/zero degrees freezer, but now cools to 50 frig/35 freezer. All the other components are working. Defrost heater burnt or 3. These boards are often misdiagnosed. If the start relay is defective, the compressor may sometimes fail to run or may not run at all. In most refrigerators, there is only a single evaporator system and it is located behind the freezer section. I’m confused by my 2 year old LG LSXS26366D side by side refrigerator. If the start relay is defective, the compressor may run intermittently or not at all, and the refrigerator will not get cold enough. You need to check Defrost Control Assembly for continuity. Feel free to ask any questions about repairs. Every time I touched them on UP SIDE of gage it reduced temp. Remove back panel in the freezer to see if any frost build up on the evaporator coils. The first thing is you need to do is pull out the refrigerator so that you can unplug it from the outlet and disconnect the water line if attached. Can change temperature on panel but neither compressor or fans are working. Hi. In my community of 100,000+ population there is no one who will do warranty work for LG products. A pretty big issue apparently. But the good thing is, most of these LG compressors has 10 years warranty. Shut down again for 4 hours–did not work. Can you see any frost build ups? If you cannot hear your refrigerator running or feel the compressor vibrating, your refrigerator is not working properly and you must investigate further. Below are some common causes of why an LG refrigerator is not cooling. Anything else I can do? Temp in frig is 51F now. It provides power to the run winding, along with the start winding, for a split second at startup to help get the compressor going. Any thoughts? Restriction in the sealed system (drier filter location), I have the same refrigerator. In the span of 24 hours, the ice cube maker wasn’t making ice, the refrigerator wasn’t cooling and the freezer was no longer freezing food. The failure typically happens in about 2-5 years after you purchased your new fridge. And i agree with you its not normal.. Can the compressor be hot and still not function? Contact LG to find out about getting a new start relay . Disconnect the power leads for the motor and remove the mounting bolts that are holding the motor in place. This is why your LG refrigerator is NOT cooling. This is the part that makes the sound you hear from behind the fridge. Now - in March 2018 it is no longer cooling. Any suggestions as to what is wrong with this fridge? The evaporator fan circulates the air across the cooling coils and into the freezer and refrigerator sections of the refrigerator. After getting the new part to do the repairs, remove the old fan motor and then install the new fan motor. If the air is not circulating properly it will not keep either of the sections cool enough. So check your warranty first and then call for help. They are working correctly. The refrigerator is the largest and the most important of all kitchen appliances in your home. If the refrigerator is not cold enough, the compressor itself might be defective. Compressor. This worked for 3 weeks. LG LTC20380 (top freezer). After that, come back again to this website and give us update, whats the actual temp, I have LG LMXS30776S fridge which is just a little two years old. 7 Common Issues, Temperature control thermostat not working. If the refrigerator is not cold enough, the condenser coils may be dirty. If you see any obstructions, re-organize the items to ensure good airflow. The thermostat allows power to flow through to the compressor, evaporator fan, and condenser fan. My LG is not getting cold, is around 40 degree fridge and 39 freezer, all fans are working, The compressor is warm, but doesnt seem to be turning on. Thanks a lot! Poor circulation can prevent proper cooling of your LG refrigerator. Whether or not it is a planned obsolescence is up for debate, but sure feels like it. All these are major issues, call LG and ask about 10 years warranty for the compressor. Check to see that the mullion flap is collapsed properly, … I’m not having much luck on finding troubleshooting tips. I have photos of the water leaking out of the ice maker on the door as well.” I bought my French door LG refrigerator in Jan 2018. This website was created with a purpose to help our visitors to find proper information about appliance and home repairs. Was it your compressor, or this part? They fail very often. No noisy compressor, clean coils, all fans working an NO fault codes. Open right door, all is fine. Thanks so much. Thanks in advance for your professional advice. Accessibility, Cause 5: Temperature Control Thermostat Failure, Cause 8: Temperature Control Board Failure, Questions other people have asked about this, New LG refrigerator and it has stopped cooling after hurrican, LG Refrigerator Not Cooling Properly, Fridge and Freezer both, LG in-door icemaker won't dump ice into the bin. The compressor is a pump and motor. It’s a little over 3 years old. would this be a relay? Have to make room in garbage can for spoiled food in the frig. No, seems like compressor is failed. If compressor is not working, it can be the main control board malfunctioned. is this model number you provided is correct? It is also where you store leftovers and the beverages for the family. The thermostat is a big part of the electrical system within the LG refrigerator and it controls that flow of power to the motors (Evaporator fan, condenser fan, and compressor) that are all part of the cooling system. Fridge is cool but not COLD. Learn how your comment data is processed. Thermostat? If the thermistor is defective, the refrigerator does not cool (or may cool continuously). It’s got a linear compressor. Score 6. The water over flow was full. If the start capacitor is burned out, the compressor might not be able to start and run as often as it should. Give the unit time to start the cooling process and check to see if it cooled down to the proper setting. The condenser unit is located at the bottom of the refrigerator and you will need to access it from the back of the unit. You can test the motor for bad internal windings using a multimeter and check for continuity. Here's how to fix it! It is running but not pumping freon in the system. Reply, © 2021 iFixit — Licensed under Creative Commons — Privacy — thanks in advance of your favorable response. If the refrigerator is not cold enough, the temperature control board might be defective. Take out the old motor and put the new one in place and button everything back up and plug the unit in. A big part of that is the condenser fan which moves the air across the condenser coils which cools the air. If yes, then you need to check defrost fuse and thermostat along with the heater for continuity. The start relay works in conjunction with the start winding to start the compressor. It is not cooling at all, but it has power, the light work, both the condenser and evaporator fans are running, the linear compressor is “running” with soft sound, and there are no error codes on the front. The light should come on when you open the door. Sometimes if the refrigerator isn't cold enough, the compressor might be having difficulty starting up. As the coils get dirtier the refrigerator becomes less efficient, which makes it work harder to cool down. Check the thermostat to make sure it hasn’t been turned way down by mistake. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. Ice maker not making ice, per above suggestions, I reset it and it filled with water. Hi Marvin, its better to call LG and ask them about warranty. Test the start capacitor first with a capacitance meter; they don't fail often. If you suspect the temperature control thermostat is the problem you will need to gain access to the back of the unit. Not sure but frig had a large F(?) The thermistor is a sensor which monitors the air temperature. The freezer would get cold, but the fridge would not go below 50 degrees F, regardless of the setting. If yes, you have defrost issue. If the fan isn’t working, no cold air will get to the refrigerator compartment. Hello Eugene, Thanks for this website and providing quick and timely responses. I was able to replace the relay easily with this video! The compressor is a motor which compresses the refrigerant and circulates the refrigerant through the evaporator and condenser coils. The start relay is a small device mounted to the side of the compressor. The start relay will be at the bottom of the unit near the compressor, using a multimeter you need to test the relay for continuity between the start and run terminals if you don’t have continuity you will need to replace the relay. I am trying to find that part but no one seems to have it. If it is running, but not cooling, then you have a failed compressor. Hello Eugene, All of the sudden my 4 years old refrigerator model LG LFCS31626S/01 stopped cooling (both freezer and fridge compartments. Not sure about button, but if you have excessive frost in the freezer, it can be an issue with defrost cycle or parts (defrost thermostat, defrost fuse, defrost heater). How To Fix LE Error Code on LG Dishwasher? The air inside the refrigerator flows across the condensing coils and removes the heat. Hi Thomas, unfortunately your fridge has a major problem with compressor. If you determine that the motor windings are the problem you will need to contact LG and get a replacement motor. Nothing is hot, not frost accumulation. Need help … Hit the fridge test button and all the fans inside the fridge is running and feels cold but not cold enough to freeze foods in the freezer or make ice. May 17, 2019: Same problem NEW by: Brew I have the same problem with my new LG fridge. Please advise. What would be the next place to look? I took it out and threw it away and the fridge stays at 34 degrees F all the time now…. Thank you! Replacement of LG Refrigerator. Before I forget, tks for this super video. compressor seems to be working (it is making that buzzing sound), and fan is working. It is connected to the control board. Fridge part dose not work, lost lot of food, freezer work fine had a new part put on behind freezer wall got snow all the way up the back wall paid a lot for part, Defrost thermal fuse or defrost heater issue, Do you have to be the original owner to call lg if you bought a fridge second hand and it’s not getting cold does the warranty still apply, Still apply if you have a receipt, as i know. This lawsuit is brought by owners of LG Refrigerators who allege the LG Refrigerators have a defect that causes them to stop cooling. Other causes of why an LG refrigerator is not cooling properly. Unfortunately i can’t find exact part for your model. Freezer 0 degrees F. Fridge 38 degrees F. The Compressor is warm and you can hear it running. Same problem now but no large letters on control panel like before. Pull the fridge out and listen to compressor. If you use water be sure that everything dries before testing it out. After inspecting the condenser unit and it turns out that coils are in fact dirty, you can simply remove any debris using a stiff brush, compressed air, for really caked-on dirt you can use soapy water along with the brush. I opened the back and no frosting issue. It doesnt matter if you in Canada or US, Have an LG LMXS27626S. The condenser is like a radiator and must stay clean in order to dissipate the heat which was removed from the inside of the refrigerator. Click here for more on LG Refrigerators. When I tried to increase temp neither the fridge nor freezer gage would let me increase temp. However I cannot test the evaporator fans since my fridge has electronic door switches and will not allow fans to run while doors are open. When you have the repairs done, close up all covers and reconnect the water line if necessary, plug the power cord back in and move the refrigerator back in place.